Virtual Receptionist
Don't let your customers calls fall through the cracks, go to voicemail or transfer to a machine that they can't understand. Let our virtual receptionist service become a key component of your business, and you'll never have to worry about calls again. Here's how it works:
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We are here to help you service your customers, and our receptionists are available 24 hours a day. You can forward calls from your current number or use one of ours.
Use our number
We provide your business with a toll-free or local number that connects directly to our live answering service. This option works perfectly if you plan to have our receptionists take all of your calls. But what if you want to keep your old business number too?
Forward your calls
There is also a call forwarding option. You must set up call forwarding through your local phone company, but we still provide you with a new number -- you simply forward your existing phone number to that new number. This style presents users with two choices.
- Set your forwarding options – You can set it up so that, if your line is busy or you cannot answer a call in a set number of rings, your calls will be forwarded to the new number for our receptionists to answer.
- Manual Call Forward – Most providers allow you to use a manual call forward option that will send all calls direct to your new number. This option allows the flexibility to send all incoming calls to your new number, provided by us.
Features & Pricing
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When we answer your calls, it is virtually as though a receptionist in your office has picked up the line. We get to know you and your services, and we work with you to develop a script that aids our receptionists in communicating with your customers.
More information about our live answering service:
- Quality people - We hire only friendly people here in the United States. And our receptionists undergo interviews, tests, and background checks before they are ready.
- Quality training - Our employees must pass a rigorous training program, administered by our own highly-qualified team. Our receptionists are trained via classroom study, practice calls, and tests to ensure your customers encounter only professionals.
- Quality service - We understand that a personal touch can make all the difference. Something as simple as, “how's your day?” to a caller can win that customer's trust and provide your clientele with the kind of customer service it deserves.
On the right side of this page, you will find a demo video and some sample scripts for reference.
Features & Pricing
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While a live receptionist can provide a big step up for your company, we don't stop there in providing the best answering service available for your callers. We can also:
- Take messages – We'll let customers know when you're not available and take down their basic contact information, forwarding it to you for your convenience.
- Transfer calls – Our receptionists can also transfer customer calls to directly to you. This is an option available for your decision.
- Take orders – We can take orders from your customers over the phone. And if you have a Web site that has a simple ordering process, we can link directly to it for easy order fulfillment.
- Schedule appointments – Give us your schedule and you won't need to worry about setting up your own appointments -- we'll do it on your behalf. For an extra dollar a day you may use our online appointment scheduling software, which can be used to handle all of your scheduling needs.
Features & Pricing
