Virtual Answering Service

If you're looking for a way to streamline your business while getting the most from your incoming customer contacts, Hosted Receptionist's virtual answering service is the place to start.

Our receptionists are here to help you service your customers 24 hours a day. You can forward calls from your current number or use one of ours.

Use our number
We provide you with a toll-free or local number that connects directly to our live reception services. If you plan to have us answer all of your incoming calls then this is your best option. Use this number on your specialty advertising, website and other marketing materials to direct the calls to our live receptionists.

Call forwarding
To use your existing phone number you can set up call forwarding through your local phone company. Two popular types of call forwarding are generally available. We will still provide you with a local or toll-free number, and you forward your existing phone number to this new number.

• Busy, or no answer forwarding – A call may be forwarded to our local or toll-free number in the event that your line is busy or not answered in a set number of rings. Businesses use this option if they want us to answer their calls whenever they are not available and want to have an automated process in place.
• Manual call forward – Set a manual call forward on your phone at anytime (most carries use *72 to activate). Businesses use this option if they want the flexibility to have us only answer calls occasionally, on a changing schedule.

Features & Pricing

We will work with you to design a script that our receptionists use when answering calls to your company. This ensures that callers receive the information they need about your business.

More information about our receptionists:

• The best people - We choose only friendly people here in the United States that can pass a series of interviews, tests, and background checks.
• Highly trained - All of our receptionists also complete weeks of educational training administered by our own in-house team.
• Acting friendly & professionally - A simple "how is your day" or showing a little sympathy can go a long way on a customer service call. We maintain a high level of professionalism without losing the personal touch.

On the right side of this page, you will find a demo video and some sample scripts for reference.

Features & Pricing

Providing good service to your callers is not only about hearing a live voice. Here are some additional ways we can help your customers.

• Take messages – We let callers know you are not available, but that you will get back to them shortly. Our receptionists collect information such as the callers' name, number, and the best time to reach them.
• Transfer calls – If you want to give the caller the option to talk to you directly, we can transfer the call. We perform both warm and cold transfers.
• Take orders – Our receptionists can take orders for you right over the phone. If you have a Web site that has a simple ordering process, we can link directly to it for easy order fulfillment.
• Schedule appointments – Let us know what days and times you are available, and we will schedule an appointment on your behalf. For an extra dollar a day you can use our online appointment scheduling software. This robust software can be used to handle all of your appointment needs.

Features & Pricing

How It Works

Watch this video to learn more about Live Receptionist.

Sample Scripts

With Live Receptionist your scripts are completly customizable. Check out these sample call recordings:

Live Demo

Test the service for free. Provide your contact information and we'll give you access to try these scripts out live.

Your information is kept private.