Small Business Answering Service
Economic, time and customer demands make being a small business owner more difficult than ever. That is why Hosted Receptionist offers a reliable small business answering service without the need for hiring another in-house employee.
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You can keep your current number and have the calls automatically forwarded to us, or use a number we provide; either way, we have you covered 24 hours a day.
Use our number
If you choose to have customers call a toll-free or local number we provide, then all you have to do is use this number on your promotional materials. Then, all calls will be directed to us automatically. If you want us to handle all your phone calls, this is the best option.
Or Forward Your Calls
We provide you with a toll-free or local number, then you contact your phone company to forward calls from your existing number to the one we provide. You can choose from two kinds of forwarding:
- Automatic Forwarding - If you are unable to answer a call in a set number of rings, or if you are already on the line with a customer, the call will automatically be forwarded to us. This way, you will never miss a call and your customer will not have to deal with an aggravating machine or voicemail.
- Manual Forwarding - Most phone providers allow you to use manual call forwarding. That means that you can choose when you want us to answer the phone to fit with your schedule.
Features & Pricing
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Our professional and friendly receptionists answer the phone just like one of your staff. We get to know your business and work with you to create a call outline that is used each time a customer calls.
Our receptionists ensure the best service possible. They are:
- Trustworthy - We only hire competent people from the United States and each one excels in interviews, tests, and background checks before they go on to help you.
- Well Trained - We feature a rigorous training program provided by our own talented training team. It includes weeks of classroom study, practice calls, and tests: all of which help our receptionists better serve you.
- Friendly and Helpful - We understand that your customers are important to you. Our receptionists will go the extra mile to personally connect with each customer with a “how can I help?” attitude.
On the right side of this page, you will find a demo video and some sample scripts for reference.
Features & Pricing
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You know what a difference it makes to have a live receptionist to answer your calls, but we go above and beyond just answering the phone. We also:
- Take messages - Like the best personal assistant, we let customers know when you will next be available and take note of their basic information so that you can reach them as soon as possible.
- Transfer calls - If you have us automatically answering all your calls, we can, at any time, transfer a customer call directly to you. We can do both warm and cold transfers.
- Order entry - Our receptionist can take orders for you right over the phone. Also, if you have a simple Website ordering process we can link directly to it for easy order fulfillment.
- Schedule appointments - Let us know your schedule and our small business answering service can make appointments for your customers on your behalf. For only an extra dollar a day, you can have access to our cutting edge online appointment software which can easily handle all your scheduling needs.
Features & Pricing
