Remote Answering Service
If you need a way to ensure that all calls to your business are answered by an attentive, helpful individual then we can help. Our remote answering service will give you a leg up with potential customers by assuring that your customers speak with a live receptionist, rather than a machine or voicemail.
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We are here to help you service your customers, and our receptionists are available 24 hours a day. You can forward calls from your current number or use one of ours.
Use our number
A customer or potential customer initiates a call to the local or toll-free number that we provide, and all calls are directed to us. This would be the best option to use if you plan to have our answering service take all of your calls.
Call Forwarding
There are also two types of call forwarding to choose from. And while you must set them up through your local phone company, we still provide you with a new number that will receive forwarded calls from your existing number.
- Never miss a call – If your line is busy or you cannot answer a call in a set number of rings, your calls will be forwarded to your new local number for our receptionists to answer. This keeps your customers from depending on voicemail or a machine.
- Use a manual forward – Most providers allow you to use a manual call forward option that will send all calls direct to your new number. This option allows the flexibility to send all incoming calls to your new number, provided by us.
Features & Pricing
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When our receptionists answer your calls, rest assured they act just like any top-level office assistant. We ensure this by getting to know you and your services and by providing our receptionists with scripts that provide key information. We work with you to develop these scripts.
More information about our live answering service:
- Top people - We hire only qualified people here in the United States. And each of our receptionists must pass interviews, tests, and background checks before they are ready.
- High-level training - Our receptionists must pass a multi-week education program, administered by our own training team. This program features classroom study, practice calls, and tests to ensure your calls are answered by professionals.
- Customer service first - We ensure that our receptionists understand the personal touch. Something as simple as, "how's your day?" to a caller can win that customer's trust.
On the right side of this page, you will find a demo video and some sample scripts for reference.
Features & Pricing
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While a live receptionist makes a big difference, we don't stop there in providing the best in customer service for your callers. We can also:
- Take messages – We can let a customer know when you’re not available and take down their basic contact information over the phone, sending it to you for your convenience.
- Transfer calls – Our receptionists can transfer customer calls to directly to you. This is an option available for your decision.
- Take orders – We can take orders from your customers over the phone. And if you have a Web site that has a simple ordering process, we can link directly to it for easy order fulfillment.
- Schedule appointments – We learn your schedule and can set appointments on your behalf. For an extra dollar a day you may use our online appointment scheduling software, which can be used to handle all of your scheduling needs.
Features & Pricing
