Office Answering Service

One of the best ways to serve your customers is through a professional and courteous receptionist. But for a fraction of the cost, Hosted Receptionist offers an office answering service that can perform many of the duties of an on-site receptionist. We are here to help you service your customers, and our receptionists are available 24 hours a day.

Our flexible service lets you forward calls from your current number or use one of ours.

Use our number
We provide you with a toll-free or local number that connects directly to our live receptionists. You can choose to use this number on all of your marketing materials if you prefer to have all of your calls answered by us.

Call forwarding
If you would like to forward your existing phone number, most telephone companies provide two options. We will provide you with a local or toll-free number, and you forward your existing phone number to the new number.

• Busy, or no answer forwarding – Forward calls to our local or toll-free number in the event that your line is busy or not answered in a set number of rings. This is the best option for a business that wants us to answer their calls when they are not available.
• Manual call forward – Manually forward all incoming calls to our team (typically done using *72). This works well for companies that only want us to answer calls occasionally, on a changing schedule.

Features & Pricing

When our receptionists answer they are able help your customers with information specific to your business. We work with you to design a script that fits your needs.

More information about our receptionists:

• The best people - We select only friendly people here in the United States. And all of our receptionists must pass interviews, tests, and background checks.
• Highly trained - Our receptionists must complete weeks of rigorous training administered by our own in-house training team. It includes classroom study, practice calls, and tests.
• Friendly & Professional - Our receptionists offer a personal touch. A simple "how is your day" or showing a little sympathy can go a long way on a customer service call. We maintain a high level of professionalism while making your customers feel important.

On the right side of this page, you will find a demo video and some sample scripts for reference.

Features & Pricing

Though a live person answering the phone can make all the difference, we don't stop there in providing great service. Here are some of the things we can do to help your customers:

• Take messages – We let callers know you are not available, but that you will get back to them shortly. We also collect basic info such as the callers' name, number, and the best time to reach them.
• Transfer calls – If you want to give the caller the option to talk to you directly, we can transfer the call. We perform both warm and cold transfers.
• Take orders – Our receptionists can take orders for you right over the phone. If you have a Web site that has a simple ordering process, we can link directly to it for easy order fulfillment.
• Schedule appointments – Let us know what days and times you are available, and we will schedule an appointment on your behalf. For an extra dollar a day you can use our online appointment scheduling software. This robust software can be used to handle all of your appointment needs.

Features & Pricing

How It Works

Watch this video to learn more about Live Receptionist.

Sample Scripts

With Live Receptionist your scripts are completly customizable. Check out these sample call recordings:

Live Demo

Test the service for free. Provide your contact information and we'll give you access to try these scripts out live.

Your information is kept private.