Medical Answering Service
Efficiently managing patient requests and scheduling appointments often plays as much of a role in patient satisfaction as the delivery of professional medical services. For medical offices, the challenge then becomes balancing patient care and satisfaction with profitability.
If retaining a large administrative staff to fill this role isn’t possible, or for those times when internal staff isn’t available, HostedReceptionist.com™ has the solution. Our medical answering service allows you to support patient needs—without the related human resource costs—and provide peace of mind knowing that:
- Patient support is available 24 hours a day from U.S.-based receptionists—calls are never outsourced or transferred out of the country.
- All receptionists are formally trained to schedule appointments and field calls for medical offices while complying with HIPAA privacy rules. Daily updates and quizzes on new scripts ensure ongoing accuracy and excellent customer care.
- The process is completely tailored to your demands—whether you need us to field calls for on-call physicians, relay calls to various specialists, or schedule appointments. Working in the industry since 1990, we realize that protocols vary from office to office, so we maintain a flexible framework to deliver completely customized solutions that suit your practice’s needs.
It is possible to boost BOTH patient satisfaction and profitability. Call us today at 1.800.600.1420 and learn how we can help you with our medical answering service.
To learn more about our services, please visit our Features & Pricing page.
