Live Answering Service
When a customer calls your business want to speak to a friendly, engaging individual that can help them resolve their issue or connect them to someone who can.
Let our live answering service become a key component of your company's business.
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We are here to help you service your customers, and our receptionists are available 24 hours a day. You can forward calls from your current number or use one of ours.
Use our number
A customer or potential customer calls the toll free number we provide. You can use this number on your marketing materials, and all calls are directed to us. This would be the best option to use if you plan to have our answering service take all of your calls.
Forward your calls
Most service providers actually allow you to forward your current number to a new number. With the help of your local phone company, you will forward calls to a local or toll free number provided by us.
- Forward some calls – If you're busy or unavailable, you can set it up so that those calls will be forwarded to the new local or toll-free number for our receptionists to answer. This keeps your customers from depending on voicemail or a machine.
- Forward all calls – Most providers allow you to activate a manual call forward that will allow you the flexibility to send all incoming calls to your new number, provided by us.
Features & Pricing
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When our receptionist answers your calls, they will know your business and can help customers as though they were an actual member of your company. We get to know you and your business, creating a script for our receptionists that fits your specific needs.
More information about our live answering service:
- Only qualified receptionists - We hire only friendly people here in the United States. And each of our receptionists must pass interviews, tests, and background checks before they are ready.
- Rigorous training - Our receptionists undergo a multi-week education program, administered by our own training team. They will be prepared to help you through classroom study, practice calls, and tests.
- Customer is king - We remember that the customer is THE priority, and that the best way to make a customer happy is through friendly, professional service. Not only that, our receptionists understand that a personal touch can also make a big difference -- something as simple as, "how's your day?" to a caller can win that customer's trust.
On the right side of this page, you will find a demo video and some sample scripts for reference.
Features & Pricing
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A live person answering the phone can make all the difference, but we don't stop there in providing excellent service. We can also:
- Take messages – Just like a secretary in your office, we can let a client know when you're not available and take their basic information right over the phone for your convenience.
- Transfer calls – If you would like, our receptionists can transfer customer calls to directly to you.
- Take orders – We can take orders for your services over the phone. And if you have a Web site that has a simple ordering process, we can link directly to it for easy order fulfillment.
- Schedule appointments – We get to know your schedule and can assign appointments on your behalf. For an extra dollar a day you may use our online appointment scheduling software, which can be used to handle all of your scheduling needs.
Features & Pricing
