Call Center Service
If you're having issues answering every call that comes in to your business, we can help. Our friendly receptionists can give you the best call center service available, functioning just like a live receptionist in your office -- even though we're located off site. It's simple, cost-effective, and gives you customers and potential customers the highest level of customer service available.
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We are here to help you service your customers, and our receptionists are available 24 hours a day. You can forward calls from your current number or use one of ours.
Use our number
We provide your business with a toll-free or local number that connects directly to our live receptionists.
Call Forwarding
Local phone companies generally offer two types of call forwarding. We still provide you with a local or toll-free number, and you forward your existing phone number to this new number.
- Busy, or no answer forwarding – Most service providers will allow a call to be forwarded to our local or toll-free number in the event that your line is busy or cannot be answered. This is ideal for businesses who are not available 24 hours a day and don't want to leave unanswered calls to a machine.
- Manual call forward – Service providers allow you to set a manual call forward on your phone. This presents a flexible option for those who only need calls answered occasionally or on a changing schedule.
Features & Pricing
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When our receptionists answer your calls, understand that they will be prepared to serve your business in the best manner possible. We ensure this through three methods:
- The right people - We choose friendly people here in the United States. All of our receptionists pass a series of interviews, tests, and background checks.
- Training is key - All of our receptionists pass a rigorous training program that is administered by our own in-house training team. It includes classroom study, practice calls, and tests.
- Friendly & professional - Our goal is to treat your customers the way we would want to be treated ourselves. A simple "how is your day" or showing a little sympathy can go a long way on a customer service call. We maintain a high level of professionalism without losing the personal touch.
On the right side of this page, you will find a demo video and some sample scripts for reference.
Features & Pricing
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While having a live person answering the phone can make all the difference, we don't stop there in providing essential seervices. Here are some of the things we can do to help your customers:
- Take messages – We let callers know you are not available, but that you will get back to them shortly. Our receptionists collect information such as the callers' name, number, and best time to reach them.
- Transfer calls – If you want to give the caller the option to talk to you directly, we can transfer the call. We perform both warm and cold transfers.
- Order entry – Our receptionist can take orders for you right over the phone. If you have a Web site that has a simple ordering process, we can link directly to it for easy order fulfillment.
- Schedule appointments – Let us know what days and times you are available, and we will schedule an appointment on your behalf. For an extra dollar a day you can use our online appointment scheduling software. This robust software can be used to handle all of your appointment needs.
Features & Pricing
