Call Answering
If you're having issues with call answering at your business, then Hosted Receptionist can help. Perhaps you can't handle the volume of calls with your current staff, you can't afford a secretary, or you simply don't want to let any call slip though to an annoying machine or voicemail. Here's how it works:
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We are here to help you service your customers, and our receptionists are available 24 hours a day. You can forward calls from your current number or use one of ours.
Use our number
A customer or potential customer initiates a call to your business through the number we provide. This would be the best option to use if you plan to have our answering service take all of your calls.
Forward your calls
There are also two types of call forwarding to choose from. And while you must set them up through your local phone company, we still provide you with a local or toll-free number, and you forward your existing phone number to the new number.
- Busy or on the other line? – Say you're busy or on the other line of your original phone number. In that case your calls will be forwarded to your new local number for our receptionists to answer. This keeps your customers from depending on voicemail or a machine.
- Forward them all – Most providers allow you to use a manual call forward option that will send all calls direct to your new virtual phone number.
Features & Pricing
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Think of our receptionist as just another member of your office. We will work with you to develop a script for our receptionists and teach them about your business and needs.
More information about our live answering service:
- Great hires - We employ only qualified receptionists here in the United States. Each must pass interviews, tests, and background checks before they are ready.
- The best training - All of our receptionists receive weeks of rigorous training, led by our own dedicated training team. Our training features classroom study, practice calls, and tests.
- The best service - Our receptionists know that a personal touch, combined with professional courtesy, can make all the difference for your customers and potential customers. Therefore, the customer service we provide is among the best available anywhere.
On the right side of this page, you will find a demo video and some sample scripts for reference.
Features & Pricing
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While just having a live receptionist makes all the difference, we don't stop there in providing the best customer service for your callers. We can also:
- Take messages – We will let a customer know when you're not available and take down their basic contact information for you.
- Transfer calls – Our receptionists can transfer customer calls to directly to you. This is an option available for your decision.
- Take orders – We can take orders from your customers over the phone. And if you have a Web site that has a simple ordering process, we can link directly to it for easy order fulfillment.
- Schedule appointments – We learn your schedule and can set appointments on your behalf. For an extra dollar a day you may use our online appointment scheduling software, which can be used to handle all of your scheduling needs.
Features & Pricing
