Frequently Asked Questions

We know you've got questions about hosted services. If you don't find the answer to your question here, call customer support and we'll get you an answer.

Questions

1. Why should I choose HostedReceptionist.com™ over the competition?
2. Do you outsource your calls?
3. How much training do your agents receive?
4. How long has HostedReceptionist.com™ been in business?
5. How do I know HostedReceptionist.com™ will suit my business?
6. When I sign up for service, will I have to sign a contract?
7. How long will it take to set up my service?
8. If I already have a phone number can I use it at HostedReceptionist.com™?
9. How will I be billed for the Service?
10. What kind of reports are available?
11. Is my privacy protected?

Answers

1. Why should I choose HostedReceptionist.com™ over the competition?

   We are a quality leader in our industry. Our receptionists answer your calls 24/7 as an extension of your business. We have the most cutting-edge and flexible technology: we build our own software and invest in the latest hardware. We spend more money on hiring and training employees and we audit calls to ensure the best customer service. Plus, we have no hidden charges or contracts to sign.

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2. Do you outsource your calls?

   No. Your calls will be answered in the United States.

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3. How much training do your agents receive?

   Our Receptionists receive approximately 50 hours of training before they take their first call and must complete 26 hours of continual training per year. Our customer care representatives receive 110 hours of training plus a minimum of 26 hours of additional training per year.

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4. How long has HostedReceptionist.com™ been in business?

   HostedReceptionist.com™ is part of a larger organization, PATLive, which has been serving tens of thousands of customers around the world since 1990 and was an Inc. 500 company in 1996, 1997 and 1998.

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5. How do I know HostedReceptionist.com™ will suit my business?

   Our services can be customized to suit the needs of any business.

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6. When I sign up for service, will I have to sign a contract?

   There is no yearly commitment. This is a month to month service that you can cancel at anytime.

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7. How long will it take to set up my service?

   Receptionist services take under 7 business days, while the voicemail service can be available the same day.

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8. If I already have a phone number can I use it at HostedReceptionist.com™?

   You can forward calls to us or we can port your number into our system. There may be a processing fee to port your number to our carrier.

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9. How will I be billed for the Service?

   The cost of the service is charged to your credit card or ACH draft on file. You will receive an email statement every month, and you will have access to your billing information online 24/7.

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10. What kind of reports are available?

    Summary and detailed reports are available and the data can be grouped and graphed in various ways. You can view the reports in real-time or schedule them to be run and emailed on a regular basis. We provide business intelligence about your call traffic that you won't find anywhere else.

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11. Is my privacy protected?

    Yes, we do not sell or rent your personal information. See our privacy policy for full details.

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How It Works

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Testimonials

"Never have I ever experienced such high quality customer service."

-- Mike Reid
Mind Peace Now