About Us
HostedReceptionist.com™ provides live telephone answering services and is relied on by all types of businesses. HostedReceptionist.com™ is part of a larger organization, PATLive, which has been serving tens of thousands of customers around the world since 1990 and was an Inc. 500 company in 1996, 1997 and 1998. Our receptionists are friendly and professional, and are located here in the United States. Our goal is to help you improve the service you give to your customers, while at the same time saving money and increasing revenue.
Our Support
All our services are backed up by 24-hour live support where we typically answer 90% of callers within 20 seconds. Our answering center is located in the U.S., not overseas. Before our customer care representatives are eligible to answer their first customer support call, they receive a minimum of 20 days of training, must apprentice for at least three months, and have to pass a battery of tests.
Our Reliability
Our two-story building has a concrete and steel shell. In 2008 this building was gutted and renovated to PATLive's specifications, including a new roof, a structurally reinforced computer room and a multi-million dollar storm-water drainage improvement project. We occupy 19,000 square feet on the second floor.
All systems internal to PATLive are redundant, including air cooling capacity and network switching. Additionally, PATLive's computer facility is configured as a Hot Aisle Containment System to maximize cooling and energy efficiencies. Environmental monitoring and alarm systems are in place and all systems are accessible remotely. A diesel generator can supply power to critical systems in the event of a power outage. This system is tested weekly and can supply our power needs for 5 days before it needs refueling.
Our network is architected with switch and route diversity and with automatic failover on the local loop. We have an OC-48 SONET ring with dual entrances into our building. The optic cables enter at opposite ends of the PATLive building and do not follow the same path until they enter the computer room.
We Focus On the Customer
At HostedReceptionist.com™ we listen to our customers and innovate based on their ideas and feedback. Let us know how we can help you. Call us today at 1.800.600.1420.
