24 Hour Answering Service

Communication with your customers is vital to your company's success. Hosted Receptionist's 24 hour live answering service offers the benefits of an in-house assistant for a fraction of the cost of adding a new employee.

With our services, you can forward calls from your current number or use one of ours.

Use our number
We provide you with a toll-free or local number that connects directly to our live reception services. If you plan to have us answer all of your calls then this is your best option. Simply use our number on your website or marketing materials and calls with be directed to our team.

Call forwarding
You can also forward calls from your existing phone number. Local service providers generally have two call forwarding options. We still provide you with a local or toll-free number, and you forward your existing phone number to the new number.

• Busy, or no answer forwarding – Most service providers will allow a call to be forwarded to our local or toll-free number in the event that your line is busy or not answered in a set number of rings. This is ideal for businesses who are not available 24 hours a day and don't want to leave unanswered calls to a machine.
• Manual call forward – Most service providers allow you to set a manual call forward on your phone at anytime. This presents a very flexible option for those who only need calls answered occasionally or on a changing schedule.

Features & Pricing

Our team consists of friendly and professional receptionists who are trained to handle your specific business needs. We get to know your business and work with you to design a script that our receptionists will use to answer your calls.

More information about our receptionists:

• The best people - We choose friendly people here in the United States. All of our receptionists pass a series of interviews, tests, and background checks.
• Highly trained - All of our receptionists must complete weeks of rigorous training that is administered by our own in-house training team. It includes classroom study, practice calls, and tests.
• Acting friendly & professionally - Our goal is to treat your customers the way we would want to be treated ourselves. A simple "how is your day" or showing a little sympathy can go a long way on a customer service call. We maintain a high level of professionalism without losing the personal touch.

On the right side of this page, you will find a demo video and some sample scripts for reference.

Features & Pricing

While just having a live person answering the phone can make a huge difference, we don't stop there in providing a great customer experience. Here are some of the things we can do to help your customers:

• Take messages – We let callers know you are not available, but that you will get back to them shortly. Our receptionists collect information such as the callers' name, number, and the best time to reach them.
• Transfer calls – If you want to give the caller the option to talk to you directly, we can transfer the call. We perform both warm and cold transfers.
• Order entry – Our receptionists can take orders for you right over the phone. If you have a Web site that has a simple ordering process, we can link directly to it for easy order fulfillment.
• Schedule appointments – Let us know what days and times you are available, and we will schedule an appointment on your behalf. For an extra dollar a day you can use our online appointment scheduling software. This robust software can be used to handle all of your appointment needs.

Features & Pricing

How It Works

Watch this video to learn more about Live Receptionist.

Sample Scripts

With Live Receptionist your scripts are completly customizable. Check out these sample call recordings:

Live Demo

Test the service for free. Provide your contact information and we'll give you access to try these scripts out live.

Your information is kept private.